SHIPMENT OF ORDER
All orders will be shipped to the delivery address specified at the time of purchase. Shipment is the responsibility of DHL or ParcelForce once it has left our head office. For any lost shipments, international duty charges or damaged shipments you will need to file a claim with DHL or ParcelForce directly.
INTERNATIONAL ORDERS
You are responsible for any and all import duties, taxes and charges that your country’s customs & imports office may impose when your order enters your country. These fees and taxes are not included in the planner price or shipping fee. Any delay in arrival as a result of your shipment held by customs & imports is not the responsibility of WWMB. All taxes and duty fees are calculated by the destination country’s customs & imports office and are the buyer’s responsibility to pay. We cannot refund any planner or shipping fees if you do not pay any taxes or duty to your country, resulting in your planner being returned to us.
UK ORDERS – Estimated delivery times on UK orders usually take 2-5 working days.
NIGERIA– Next day delivery available
OTHER EU ORDERS – Estimated delivery times on EU orders usually take 4-6 working days.
AMERICA – Estimated delivery times on USA and Canada orders usually take 7 working days.
AUS / NZ – Estimated delivery times on Australia and New Zealand orders usually take 7-10 working days.
ALL OTHER COUNTRIES – All other countries will vary but will be trackable with your unique DHL number.
International packages are shipped via DHL and you will receive a confirmation email from DHL with your tracking number as soon as your planner has been dispatched by the courier. DHL does not guarantee shipping times but all shipments are trackable.
Returns & Refunds
We hope that you love your planner, but if you have any issues you are entitled to request a refund within 14 DAYS of receiving your order, Please see below for the terms & conditions of refunds & returns.
After you have received your planner to your address, you have 14 DAYS to request a refund if you wish to, you then have a further 14 DAYS to return your order to our head office in perfect, unused condition. We recommend using a recorded delivery service to return your planner to us, so that you know your postal service has delivered it safely back to us.
If you request a refund for your UK order within the 14 DAYS but you do not then return the planner to us within the following 14 DAYS after, we would not be able to offer a refund to you for this.
Unfortunately, we are not able to refund any orders that are outside of the 14 DAYS period after the planner has been confirmed as delivered to you by ParcelForce. But as our demand is so high, if we happen to have a waitlist of customers who would like a planner and we happen to be sold out, we will happily try and connect you with each other. In such instances, WWMB takes no responsibility for the product condition or any shipping charges, this is solely the individuals responsibility.
All appropriate refunds will be issued within 30 DAYS of receiving the return. You are responsible for paying for return postage.
To request a refund, please email [email protected] and a member of our team will be happy to assist you.